The ISO 9001 series of standards focuses on "quality management". Stringent customer and applicable regulatory requirements are put in place to meet customer satisfaction needs. These new standards have been initiated to better reflect the changes in today's business operations. As a result, there is a closer alignment between quality management systems and the needs of a business. Examples of quality management principles reviewed for certification include; customer focus, leadership, process approach, continual improvement and supplier relationships.

ISO is the world's largest developer of standards governing the manufacture and supply of products, testing and analysis, vernacular content, and the provision of services. Currently, 30,000 worldwide experts work together to develop the criteria necessary to achieve this prestigious classification.